Mersin Chamber of Shipping is an Accredited Chamber certified by Türk Loydu within the scope of ISO 9001:2015 Quality Management System and ISO 10002 Customer Satisfaction Management System and applies the principles of quality management systems in its services.

To receive the requests and complaints of the members, stakeholders, and related parties, a Complaints Handling Procedure and a Complaints Handling Process are established within the quality management system. Requests and complaints submitted to MDTO are received, monitored, and resolved in accordance with this procedure. Your complaints and requests can be submitted to our Chamber through various channels, including the form available at https://mdto.org.tr/en/request-advices/, member visits, telephone, fax, e-mail, the complaint and suggestion box, our website, social media accounts, satisfaction surveys, and stakeholder workshops or can be received in person during service interactions. In compliance with the TOBB Accreditation System, the ISO 9001:2015 Quality Management System, and the ISO 10002:2018 Customer Satisfaction Management System, it is very important that all requests and complaints are submitted in writing.

Contact us

Address          : Pirireis Mahallesi İsmet İnönü Bulvarı No: 45 Yenişehir/MERSİN

Phone number : 0324-3277000

E-mail            : mersindto@mdto.org

MERSİN CHAMBER OF SHIPPING’S MEMBER RELATIONS POLICY

The Member Relations Policy of the Mersin Chamber of Shipping emphasizes the principle that “Members are crucial for a Chamber”. Accordingly, the Chamber operates and implements its services in alignment with the principles of the ISO 10002 Customer Satisfaction Management System.

The Chamber takes initiatives, organizes activities and continuously improves these activities in line with member complaints, expectations, suggestions and needs.

COMMITMENTS:

MDTO commits to the following principles in its complaints handling process:

1. All complaints handling processes shall be accessible to members and related parties.
2. The complaints handling process will be fair and objective, with no pre-judgment, and will be monitored at every stage. Upon the complainant’s request, information on the current status of the complaint will be provided.
3. The complaints handling process will be continuously monitored, necessary actions for improvement will be taken within specified timeframes, and all required resources (e.g., training, personnel) will be allocated.
4. Confidentiality will be a fundamental principle. All information related to complainants will remain strictly confidential.
5. Complaints submitted to the Chamber will be systematically analyzed, and timely actions will be taken to eliminate the source of the issue.
6. A solution-oriented approach will be adopted throughout the complaints handling process.
7. MDTO is committed to conducting the complaints handling process free of charge.